FREQUENTLY ASKED QUESTIONS

What data can be processed using a cost management system?  Do I need to have special files for this service to work?
In Business Data Analyzer (BDA), we process many different data types, from cost (invoices) to usage (call detail records for both local and LD calls) to client specific files such as inventory, CRM and client subscriber billing data files.  The file formats range from telecom standard BOS/BDT, carrier proprietary file formats, simple text files, Excel, Access, Word, PDFs, and physical media paper.

How do I get my invoice files into BDA ?
Contact Telecom will collect ALL your invoice files from your vendors for you.  We collect files in many ways.  We pull from vendor FTPs, pull from vendor portals, we receive invoice files via email, and paper from regular mail.  Vendors can “push” the invoice to our portal.   We will work directly with your vendor, on your behalf, and complete the invoice collection for you.

Do I need to buy special software?
No.  Our solution is delivered over the web, and operable using any web browser, such as Explorer, Safari, FireFox, Chrome or other web browser applications.

Do I need to understand programming or technical IT concepts and language to use your service to pull reports?
No. The BDA web interface provides a positive user experience with highly intuitive navigation and easy to read reports for the business analyst to use.

Can I conduct detail in-depth research with the tool?
Yes. The search and filter capability in BDA is simple and intuitive to use, and great for research purposes.  The user can create queries in simple English to compare, extract and find the answer to their questions.

Every month, I have to compile a set of reports for my management team, can BDA provide these reports for me?
Yes.  Provided the data is in BDA, BDA can recreate your specific reports and have the reports delivered to you when you need them.

Can I keep ALL my invoices in the BDA system?
Yes.  BDA can process and report on all of your invoices.  BDA can process the electronic and paper invoices using a number of robotic automation processes Contact Telecom has developed to support this capability.

Is implementing BDA a complex process?
No.  The service delivery is Software as a Service (SaaS), which Contact Telecom has been delivering since 1998.  We typically implement the service in two steps: Data Collection and Reporting (BDA Reader+) and then Invoice Workflow, aka Cost Assurance.    In this approach, you have an understanding of the fundamental data sets, and this makes the analysis reporting more meaningful.

How can I implement comprehensive business assurance solutions ?
Every organization is unique and more than likely at a different level in how they manage and use their data including: invoices, usage, inventory, revenue.  The complexity with implementing a cost assurance or margin assurance program is in reviewing your current business processes and understanding the end objective.

Contact Telecom can assist you in this review and offer guidance based on what we have seen work well in the past, as well as based on current implementations.

I am a small telecom company and I do not have a lot of expenses, why do I need this?
Large or small, your invoice has a wealth of information in it and unless you are using this information, you are losing a competitive edge in the market.  Consistent data import, analysis, and review will drive better business decisions, driving higher margins.

I only have a small accounting group, and we all share the same work files, what advantage does this system offer?
The advantage to using a SaaS solution like BDA, is everyone can work the invoice, as needed, and at any time.  By implementing the BDA solution, you can ensure that your entire team is working on the most current status of the invoice and/or reports. You do not need to check and re-check who has the most current work product. Our solution will eliminate the need to constantly double check reports and data – saving you time and money.

I like to print and handle the invoice during the review.  Can I still do this ?
Yes, you can. You can also see all the information, and maybe more, when viewing the invoice online. BDA parses and captures ALL the invoice data consistently, month after month, albeit electronic or paper. Online, this same invoice can be viewed by multiple users; and each person will know they are viewing the whole invoice, nothing is missing or lost.

If you have other questions or desire to learn more, send us an email. infobda2013@contacttelecom.com

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